Customer Service

The Customer Service Center handles licenses for businesses, administers the sales tax code and serves as a one-stop center for utility payments  and sanitation service connections and disconnections.

(623) 930-3190, 7:00am - 5:30pm, Monday-Friday

Drop Box: Located at Glendale City Hall, 5850 W. Glendale Ave.

Lobby: Lobby hours are Monday – Friday 7:30 a.m. to 5 p.m. and is located at 5850 W. Glendale Ave., Glendale, AZ 85301

To ensure that water bill payments are posted to customers’ accounts on the same day, payments must be deposited in the drop box by 7 a.m. Monday thru Friday. Payments made after 7 a.m. or on weekends or holidays may be posted on the next business day. Payments must be made with a check or money order. DO NOT deposit cash.

Direct payment—also known as Automatic Payment, Surepay and Direct Debit—is the least expensive and most convenient way to pay your bill. Direct Payment keeps you in control of your payments. For your records, a bill will be mailed to you, which details the city services provided during the month, the amount due and the anticipated date of the transfer of funds from your bank to the city. The best thing about Direct Payment is that it simplifies your life. 
Set up your direct pay, pay your bill and see the polices related to these services at: