Utility Collections

Glendale’s Revenue Recovery team is dedicated to collecting delinquent revenues owed to the City through a fair process involving direct collection and education. If necessary, the team also utilizes third party collection agencies.

The Revenue Recovery team may perform field collection visits. Click here to learn what to do if you are approached by someone claiming to be collecting for the City of Glendale.

Office location:

City of Glendale
Revenue Recovery
Civic Center Annex
5752 W Glenn Dr.
Glendale, AZ 85301

8:00 a.m. to 5:00 p.m., Monday through Friday (excluding City observed holidays)

[email protected]

(623) 930-2239

  • Collection Fees and Charges
    Any person who has a delinquent account maintained by the City will be responsible for all costs incurred by the City in collecting those delinquent funds.  This includes any direct costs incurred, including the cost of a third-party agency.
  • Third-party agency
    If your delinquent account has been referred to a third-party agency, you must contact and pay them directly. Glendale is currently contracted with Valley Collection Service, LLC:

         Valley Collection Service, LLC
         8811 N 51st Ave., Suite 102, Glendale, AZ 85302 (in-person payment)
         P.O. Box 10130, Glendale, AZ 85318 (payment by mail)
         (623) 931-4325
         pay.valleycollection.com (online payment)

    If your delinquent account has been referred to a third-party agency and you make a payment to City of Glendale, a portion of the payment will be applied to the collection agency fee leaving a balance remaining until the delinquent balance and the collection fee are paid in full.