Start/Stop Utility Services

How to Start or Stop Utility Services 

Please call 623-930-3190 and select option 2

Services:

  • Water
  • Sewer/Wastewater 
  • Trash/Recycle
  • Irrigation (select areas)

Start Service:

A minimum of 1 business day advance notice is required for new service. A $25.77 set-up fee will be charged on your first bill. Service may be started over the phone or in person. A deposit is required at the time of set-up.

Deposits can be paid with a credit/debit card if paying over the phone.

Set-Up Requirements for Homeowners:

  • $200 deposit
  • Escrow # or File #
  • Title company name and phone number
  • Social security number
  • Photo ID Number (i.e., a United States driver’s license number or passport ID number)
  • Homeowner name as it appears on the deed / county records
  • Service Address
  • Mailing Address
  • Primary phone number
  • Alternate phone number (if applicable)
  • Email Address

Set-Up Requirements for Renters/Tenants:

  • $200 deposit
  • Signed lease/rental agreement
  • Social security number
  • Photo ID Number (i.e., a United States driver’s license number or passport ID number)
  • Names of all Tenants as they appear on the signed lease agreement
  • Service Address
  • Mailing Address
  • Primary phone number
  • Alternate phone number (if applicable)
  • Email Address

Options to Submit signed lease agreement:

  • Email the signed lease agreement to custrel@glendaleaz.com (please send a PDF version)
  • Fax the signed lease agreement to 623-930-2186
  • Present the signed lease and application in person at City Hall and make payment in person:
    City Hall, 1st floor
    5850 W Glendale Ave
    Glendale, AZ 85301

    Please call customer service at (623) 930-3190 to complete set-up.

Landlords - FYI:

A person who owns residential unit(s) for rent in the city of Glendale must obtain a Transaction Privilege Tax (TPT) license from and remit the appropriate tax to the Arizona Department of Revenue (ADOR). Landlords must also be registered with Maricopa County.

Stop Service:

To stop service, you must contact Customer Service at 623-930-3190. Please allow at least one business day notice.